Contact Center Trends

7 signs you are stuck in customer experience survival mode

7 signs you are stuck in customer experience survival mode
by Kevin McNulty

February 16, 2021

min read

WEBINAR

Setting Your CX Resolutions: Budget & Operation Trends for the New Year

Kevin McNulty

Kevin McNulty is the director of product marketing at Talkdesk, where he leads the go-to-market strategy for the Talkdesk platform. He has helped launch numerous enterprise SaaS products for some of the leading technology companies in Silicon Valley and Boston. He has written extensively on the impact of cloud computing and digital transformation in the modern workplace and keenly understands the challenges business’ face when updating their legacy systems. Prior to Talkdesk, Kevin headed up go-to-market strategies for Everbridge and Veeva Systems.

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