SPEAKERS:
Kevin McNulty, Director of Product Marketing at Talkdesk
Robin Gareiss, CEO & Principal Analyst at Metrigy
At the start of quarantine, CX and IT leaders had to move quickly to handle the rising volume of customer interactions flooding their contact centers after storefronts closed. Now, as we enter the new year, successful CX teams are looking past survival tactics to best practices and strategic decision-making.
Join Robin Gareiss, CEO and principal analyst at Metrigy, and Kevin McNulty, Director of Product Marketing at Talkdesk, to learn the latest contact center budget, technology and operational trends.
Register now to learn what leading enterprises are planning for 2021:
- Managing CX budgets when most agents work from home
- Optimizing remote operations with cloud-native contact centers
- Getting the most advantage out of AI and self-service
