Contact Center Trends

25 Questions to Ask Before Investing in Call Center Outsourcing

25 Questions to Ask Before Investing in Call Center Outsourcing
by Shauna Geraghty

August 31, 2020

min read

Build Your Best Team While Being Cost Efficient

Join our webinar to learn how your contact center can become more efficient by getting the most out of your staff’s schedule and how to utilize a global talent pool to ensure complete coverage in order to provide a great customer experience.

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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