Contact Center Trends

10 Steps to Effective Problem Solving for Call Center Agents

10 Steps to Effective Problem Solving for Call Center Agents
by Shauna Geraghty

July 14, 2014

min read

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Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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