As customer decisions hinge less on price and more on their service and experience, it’s important for companies to differentiate themselves through superior customer service. According to The 4 Phases to Achieving Customer Delight, joint research project between HP and ICMI, more than 70% of organizations believe they have to work harder to provide a good customer experience and need to be more consistent in these efforts. Your competition isn’t just trying to beat you on the price and convenience battlefield, they are coming after you through the customer service channels, too!
The companies that treat each customer interaction as an opportunity to create an amazing customer experience through magical moments are the companies that will win in this, the customer age. At Opentalk 2018, you’ll discover the key factors behind these Magical Moments so you can begin creating them for your customers.
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Here are 10 topics to help you create amazing customer experiences:
1.Winning in the CX Economy
2. Brand Strategies for a “Trusted Advisor” Experience
3. Innovations & Emerging Tech
4. Transformative Leadership for CX Success
5. Best Practices to ensure CX Magic Moments
6. Enhancing Customer Experience Across all Touchpoints
7. Leveraging the frontline for CX success
8. Contact Center Strategies & Tools for Revenue Growth
9. Social Media Strategies for Effective Brand Management
10. Building a Winning Sales Culture
Join thousands of brilliant visionaries in the most thought-provoking customer experience event of the year. Opentalk is exclusively designed to help you create extraordinary conversations and spark more of those magical moments. With a strong, and growing, roster of the best and brightest speakers from the customer service industry, Opentalk18 will take a comprehensive look at the issues we face today and provide paths to the Amazing Customer Experiences and Magical Moments of tomorrow.