Jafar Adibi, Head of Data Science and AI at Talkdesk
Dale Sturgill, Vice President Callcenter Operations at Employbridge
The era of “optimizing” your workforce is over. Modern contact centers must not only utilize their workforce to its fullest potential, but they also have to find ways to keep agents engaged, empowered, and fully focused on the customer experience. Agent empowerment requires a combination of trust and technology.
Watch this on-demand webinar to find out how you can use both to nurture your investment in your most valuable resource–your contact center team.
Sign up now to learn:
• Why contact centers are making a transition from WFO to WEM
• How AI creates new opportunities for agent empowerment
• Ways to boost CSAT while reducing agent effort