As we face shifting global economic conditions, organizations are seeking ways to extend existing investments while saving costs, all without disrupting the ability to deliver an exceptional customer experience (CX). These types of optimizations require visibility into the performance of your technology, and its impact on your business. So how do you get the insight needed to make smarter decisions?
This complimentary masterclass will guide you through how to define, measure, and execute a CX strategy that delivers optimal outcomes based on your business needs. Wherever you are in your journey to build a world class contact center, you will benefit from a discussion around:
- Identifying the highest priority initiatives for your contact center.
- Aligning contact center priorities with business objectives.
- Creating a CX strategy roadmap (that you can take back to your team right away!).
- Securing buy-in from key stakeholders.
- Building a compelling business case for CX transformation.
Plus, you will get access to the Talkdesk CX Strategy Value Framework™ that will help you understand your main opportunities for improvement, as well as a cost savings calculator where you can input your specific use case and needs. We will also walk through a live demonstration of how cutting-edge software can help drive these outcomes with intuitive artificial intelligence and powerful automations.
Note: This is the second masterclass in a series of 5 that cover how to optimize, save costs, and improve CX.
