According to Metrigy’s Customer Experience Transformation: 2020-21 Research Study, CX leaders were forced to accelerate many of their technology initiatives to support remote agents and unheard-of interaction volume. Now, as we enter 2021, these leaders are re-thinking how remote agents can deliver the best customer experience, and considering investments to support changing customer needs.
Download this report to learn about the changing contact center and how CX leaders are making the most out of their technology budget to improve efficiency and deliver exceptional customer experiences.
