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Das Meiste aus dem Customer-Experience-Budget machen

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According to Metrigy’s Customer Experience Transformation: 2020-21 Research Study, CX leaders were forced to accelerate many of their technology initiatives to support remote agents and unheard-of interaction volume. Now, as we enter 2021, these leaders are re-thinking how remote agents can deliver the best customer experience, and considering investments to support changing customer needs.
Laden Sie diesen Bericht herunter und erfahren Sie, wie sich das Contact Center verändert und wie CX-Verantwortliche ihr Technologiebudget optimal nutzen, um die Effizienz zu steigern und außergewöhnliche Kundenerlebnisse zu schaffen.

Das Meiste aus dem Customer-Experience-Budget machen

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