According to Metrigy’s Customer Experience Transformation: 2020-21 Research Study, CX leaders were forced to accelerate many of their technology initiatives to support remote agents and unheard-of interaction volume. Now, as we enter 2021, these leaders are re-thinking how remote agents can deliver the best customer experience, and considering investments to support changing customer needs.
Faça o download deste relatório para saber mais sobre o contact center em constante mudança e como os líderes da CX estão aproveitando ao máximo seu orçamento tecnológico para melhorar a eficiência e oferecer experiências excepcionais aos clientes.
