According to Metrigy’s Customer Experience Transformation: 2020-21 Research Study, CX leaders were forced to accelerate many of their technology initiatives to support remote agents and unheard-of interaction volume. Now, as we enter 2021, these leaders are re-thinking how remote agents can deliver the best customer experience, and considering investments to support changing customer needs.
Scarica questo report per conoscere l'evoluzione del contact center e come i leader di CX stanno ottimizzando il loro budget in tecnologia per migliorare l'efficienza e offrire esperienze eccezionali ai clienti.
