According to Metrigy’s Customer Experience Transformation: 2020-21 Research Study, CX leaders were forced to accelerate many of their technology initiatives to support remote agents and unheard-of interaction volume. Now, as we enter 2021, these leaders are re-thinking how remote agents can deliver the best customer experience, and considering investments to support changing customer needs.
Descargue este informe para conocer los cambios en el centro de contacto y cómo los líderes de CX están aprovechando al máximo su presupuesto tecnológico para mejorar la eficiencia y ofrecer experiencias excepcionales a los clientes.
