According to Gartner, the top three priorities for companies are to grow their business, improve operational excellence, and optimize costs. To achieve this, more businesses than ever are implementing intelligent virtual agents. And the significant potential to cut costs and increase customer satisfaction (CSAT) justifies all the interest they have driven.
If you are a CX leader, this guide will help you explore the role of virtual agents (VA) as a key tool to deliver high-quality self-service experiences. You will learn how a VA can automate the delivery of answers to repetitive customer questions to maximize operational efficiency and customer satisfaction, while preventing agent burnout and reducing costs.
