Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

3 steps to ease the returns process for an excellent customer experience

third

hero

<h3>Oops! Looks like there's an issue loading your content experience.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

The role of contact center leaders is elevated as product returns continue to grow.
In 2021, NRF reported that <a href="https://nrf.com/media-center/press-releases/428-billion-merchandise-returned-2020" rel="noopener" target="_blank">shoppers returned approximately $428 billion</a> in merchandise, which accounted for 10.6% of total 2020 retail sales, mostly driven by online purchasing. 2022 has the same fate. Projections of e-commerce growth continue to rise, as evident with Deloitte’s projection that e-commerce holiday sales <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/deloitte-holiday-retail-sales-expected-increase-seven-to-nine-percent.html" rel="noopener" target="_blank">will grow 11% to 15%</a>.
This ebook explains how contact center leaders can best manage and prevent returns by: 
<ul class="text text--16">
<li>Improving the self-service experience to enable customers to initiate their returns without the need for human-agent interaction.</li>
<li>Streamlining the agent experience to minimize the cognitive burden of tasks, screens, and basic questions, so that they can focus on providing empathetic service and driving growth.</li>
<li>Creating a <a href="/blog/guide-to-call-center-feedback-loops/" rel="noopener" target="_blank">feedback loop</a> that tackles the root reasons of why customers are returning things in the first place.</li>
</ul>

side_form

Embark on a transformation journey with Talkdesk: Unleashing the power of modern customer service.

Special Edition Masterclass: CX Innovator Award Winners

The future of patient experience: Unifying interactions in healthcare

Delight Your Customers By Using Your E.A.R.s

card_related

The role of contact center leaders is elevated as product returns continue to grow. Download the free guide to ease the returns process.

3 steps to ease the returns process for an excellent customer experience

Please wait while we validate your privacy settings.

You might also be interested in:

Embark on a transformation journey with Talkdesk: Unleashing the power of modern customer service.

Special Edition Masterclass: CX Innovator Award Winners

The future of patient experience: Unifying interactions in healthcare

Delight Your Customers By Using Your E.A.R.s