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3 steps to ease the returns process for an excellent customer experience

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O papel dos líderes de contact center aumenta à medida que as devoluções de produtos continuam a crescer.
In 2021, NRF reported that <a href="https://nrf.com/media-center/press-releases/428-billion-merchandise-returned-2020" rel="noopener" target="_blank">shoppers returned approximately $428 billion</a> in merchandise, which accounted for 10.6% of total 2020 retail sales, mostly driven by online purchasing. 2022 has the same fate. Projections of e-commerce growth continue to rise, as evident with Deloitte’s projection that e-commerce holiday sales <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/deloitte-holiday-retail-sales-expected-increase-seven-to-nine-percent.html" rel="noopener" target="_blank">will grow 11% to 15%</a>.
Este e-book explica como os líderes de contact center podem gerenciar e evitar devoluções da melhor forma: 
<ul class="text text--16">
<li>Melhore a experiência de autoatendimento para permitir que os clientes iniciem suas devoluções sem a necessidade de interação com um agente humano.</li>
<li>Simplifique a experiência do agente para minimizar a carga cognitiva de tarefas, telas e perguntas básicas, para que eles possam se concentrar em fornecer um serviço empático e impulsionar o crescimento.</li>
<li>Creating a <a href="/pt-br/blog/guide-to-call-center-feedback-loops/" rel="noopener" target="_blank">feedback loop</a> that tackles the root reasons of why customers are returning things in the first place.</li>
</ul>

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Embarque em uma jornada de transformação com a Talkdesk: Revelando o poder do atendimento ao cliente moderno.

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Driving growth through great service: The lost art

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The role of contact center leaders is elevated as product returns continue to grow. Download the free guide to ease the returns process.

3 steps to ease the returns process for an excellent customer experience

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Embarque em uma jornada de transformação com a Talkdesk: Revelando o poder do atendimento ao cliente moderno.

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