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3 pasos para facilitar el proceso de devolución para una excelente experiencia del cliente

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El papel de los líderes de los contact centers aumenta a medida que las devoluciones de productos siguen creciendo.
In 2021, NRF reported that <a href="https://nrf.com/media-center/press-releases/428-billion-merchandise-returned-2020" rel="noopener" target="_blank">shoppers returned approximately $428 billion</a> in merchandise, which accounted for 10.6% of total 2020 retail sales, mostly driven by online purchasing. 2022 has the same fate. Projections of e-commerce growth continue to rise, as evident with Deloitte’s projection that e-commerce holiday sales <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/press-releases/deloitte-holiday-retail-sales-expected-increase-seven-to-nine-percent.html" rel="noopener" target="_blank">will grow 11% to 15%</a>.
Este ebook explica cómo los líderes de los contact centers pueden gestionar y prevenir las devoluciones de la mejor manera al: 
<ul class="text text--16">
<li>Mejorar la experiencia de autoservicio para permitir que los clientes inicien sus devoluciones sin la necesidad de interacción persona-agente.</li>
<li>Optimizar la experiencia del agente para minimizar la carga cognitiva de las tareas, las pantallas y las preguntas básicas, de forma que puedan concentrarse en brindar un servicio empático e impulsar el crecimiento.</li>
<li>Creating a <a href="/es-es/blog/guide-to-call-center-feedback-loops/" rel="noopener" target="_blank">feedback loop</a> that tackles the root reasons of why customers are returning things in the first place.</li>
</ul>

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The role of contact center leaders is elevated as product returns continue to grow. Download the free guide to ease the returns process.

3 pasos para facilitar el proceso de devolución para una excelente experiencia del cliente

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Emprenda un viaje de transformación con Talkdesk: libere el poder de un moderno servicio de atención al cliente.

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The future of patient experience: Unifying interactions in healthcare

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