Selecione a edição correta do contact center para si.

Interaja com clientes a qualquer hora e em qualquer lugar com qualquer uma das nossas soluções de contact center alimentadas por IA a partir de 65 $ por lugar, por mês.

CX Cloud

Professional.

Fully-featured, cloud-based solution for small and medium-sized contact centers.

  • ACD

    ACD

    Encaminhe chamadas recebidas para agentes com base em dados do cliente, seleção de IVR, horário comercial e competências do agente para otimizar a experiência de cada cliente.

  • IVR · Studio

    IVR · Studio

    Implement calls flows simply and without the need for coding. Design, build and deliver the most intricate customer journeys with clicks not code.

  • Dashboards em tempo real · Live

    Dashboards em tempo real · Live

    Customize dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.

  • Business Intelligence · Explore

    Business Intelligence · Explore

    Historical reporting and business analytics tool that features flexible filtering, scheduling, and customization options for a 360 degree view of contact center performance.

  • Industry's deepest Salesforce integration

    Industry's deepest Salesforce integration

    Data dips - screen pops, pre-built automations, omnichannel integration, reports & dashboards built into Salesforce, intelligent routing (e.g., route to case owner, lead owner), and IVR (Studio) integration with Salesforce Lightning Flows to trigger and automate actions.

  • 60+ integrações prontas a usar

    60+ integrações prontas a usar

    Integrations with other CRM, Helpdesk & collaboration tools including ServiceNow, Zendesk, Teams, Slack, Zoom & more.

  • 80+ parceiros AppConnect

    80+ parceiros AppConnect

    Extend your contact center capabilities with 1-click access to powerful best-in-breed apps that you can trial for 30-days free.

  • Mood Sentiment

    Mood Sentiment

    Agent indicates customer sentiment in Agent Desktop during wrap-up, based on their assessment. Available as Beta functionality in US, UK, and Canadian markets.

  • Guardian Standard

    Guardian Standard

    Prevent fraud and protect your customers' data from security threats with a native cloud contact center security solution. Take control of your security management to effectively mitigate the risk against data leakage, fraud, identity theft, and privacy-related breaches.

  • Connections Standard

    Connections Standard

    Simple integration of the Talkdesk platform with virtually any external system with ‘clicks not code’.

CX Cloud

Professional Plus.

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

  • Everything in Professional
  • Mobile Agent (Android & iOS)

    Mobile Agent (Android & iOS)

    Empower your service agents & sales reps to handle both inbound & outbound calls any time, anywhere. Extend the availability of your team and provide flexibility with after-hours or part-time staffing options.

  • Real-time & historical reporting APIs

    Real-time & historical reporting APIs

    Maximize your real-time & historical contact center interaction data by incorporating it into any reporting system.

  • Feedback

    Feedback

    Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback. Gain the insights needed to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.

  • Studio Functions

    Studio Functions

    Extend routing functionality using a built-in low code editor that offers customization and agility.

CX Cloud

Enterprise.

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee.

  • Everything in Professional Plus
  • ANS com 100% de tempo de atividade

    ANS com 100% de tempo de atividade

    Enterprise Edition offers an unprecedented 100% uptime SLA. Voice quality is backed by an industry-leading 4.22 MOS.

  • Custom report & dashboard creation

    Custom report & dashboard creation

    Create custom reports and dashboards and get a bespoke view of your contact center data. Use custom calculations to mix & blend more that 900 values to define new measures and report on virtually any metric.

  • All APIs

    All APIs

    Use a variety of easy-to-implement APIs and SDKs to connect and synchronize other applications (e.g., custom systems, CRM, helpdesk, chat system, e-commerce shopping cart, mobile app, etc.), with your contact center.

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