Talkdesk AI for Insurance

Talkdesk AI for Insurance, powered by the Customer Experience Automation (CXA) platform, combines agentic AI and multi-agent orchestration to help insurers boost efficiency while elevating customer and employee experiences. As core AI capabilities within the Financial Services Experience Cloud™ for Insurance, they automate and orchestrate complex workflows across the policy and claims lifecycle—from FNOL to payout. These innovations deliver human-like self-service, empower agents with real-time insights, and coordinate AI and human teams for faster, more accurate, and compliant outcomes—helping carriers reduce costs, minimize leakage, and build lasting policyholder trust through secure, intelligent automation at scale.