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A modern cloud contact center solution for colleges and universities.

Government & Education | HIGHER EDUCATION

Build trusted student and faculty relationships.

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Citizen Engagement

Higher Education

Government & Education

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When 2U needed an agile and scalable cloud solution to provide system reliability, excellent call quality, and the flexibility to integrate the contact center with Salesforce and replace the on-premise solution they partnered with Talkdesk.

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Talkdesk cloud-native platform passes the test.

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Today’s students and alumni demand faster access to information and always-on communication.
To provide memorable customer experiences in higher education, colleges and universities leverage artificial intelligence (AI). Support students by giving them service 24/7, low response times, and personalized experiences.

Easily scale operations to meet school seasonality requirements with no extra staff. Intuitive and flexible configuration and reporting allows changes with clicks, not code.

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Meet seasonal demands such as a new semester.

Continuously evolve and improve higher education call center services with cloud-based technology that is full-featured, secure, seamlessly integrates with existing applications, and scales according to the institution’s needs.

Technology for a modern educational environment.

Deliver personalized, always-on support using AI-powered bots that can be deployed over voice or digital channels.

Give students, staff, and faculty service 24/7.

As an online campus, our distributed workforce needed a better way to communicate with prospective and current students. We chose Talkdesk because their platform was easy to implement, customize, and integrate with our other technologies. After partnering with Talkdesk, we reduced costs and improved agent productivity by approximately 75%, and we saw roughly an 85% jump in customer satisfaction. They make it quick and easy for us to deliver great customer experiences.

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Self-service content is intelligently surfaced.

Intelligent knowledge base

Smart chatbots for routine inquiries. Intelligent routing of complex inquiries to live agents.

Virtual agents

Integrated support across SMS, live chat, email, and social messaging.

Omnichannel

Next best actions provided to quickly resolve complex inquiries.

Intelligent guidance

Proactive notifications and alerts to inform students and faculty.

Automated notifications

Automated assistance to improve staff proficiency and training.

Enabled workforce

Surface trends and help identify opportunities for improvement.

Analytics

Innovation of public cloud with private storage.

Cloud flexibility

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Great student & staff experiences start with Talkdesk

Smarter CX: How contact centers are transforming customer experience with AI

The Infusion of Artificial Intelligence across Customer Interactions

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Thanks - the Talkdesk Team.

Request a demo and we will help you create a modern contact center equipped to handle evolving needs and circumstances.

Experience the cloud contact center for higher education.

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With Talkdesk Cloud Contact Center Solutions, your higher education institution can easily scale operations to meet school seasonality requirements with no extra staff.