APRIL 25 & 26 SAN FRANCISCO, CA.

The New Era
of Customer Heroes

Join us and a community of customer-centric peers at Opentalk 2017 for two
full days of thought-provoking content and interactive learning.
GET TICKETS

Join

1,000 Customer
Experience Leaders

Learn

100 Influential
Speakers

Socialize

One Interactive
Lounge & Expo

Why Opentalk?

Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication. The show brings together employees from different functions of customer experience who believe in real-time communication as the only way to provide superior customer experience.

Opentalk is designed to foster conversations among business leaders and contact center agents who find themselves managing evolving customer expectations. This year’s interactive show will focus on today’s most pressing customer service topics: the use of bots, omnichannel vs. multichannel support, improving CSAT and driving revenue through customer loyalty. Join us at Opentalk 2017 to add your voice to the conversation.

Who Can You Expect?

8%

Founders

30%

C-Suite

22%

Directors, VPs

40%

Managers

Influential Speakers

Mike Milburn

GM & SVP, Service Cloud, Salesforce

Ali Rayl

Director, Customer Experience, Slack

Jeff Lawson

CEO, Twilio

Steve Johnson

VP, Design, Netflix

Sejal Monterroso

VP, Customer Success, Zoosk

Tiago Paiva

Founder & CEO,
Talkdesk

Scott Kennedy

President, Financial and Retail Services, Target

Jared Simon

COO, HotelTonight

Opentalk Schedule

April 25

8:00 AM

Doors Open & Breakfast

9:00 AM

Welcome to Opentalk Summit 2017
“Where We’ve Been and Where We Are Going”

Tiago Paiva

Founder & CEO,
Talkdesk

Gadi Shamia

COO, Talkdesk

10:20 AM

Coffee Break

10:35 AM

Keynote: When to Tell the Customer What They Need

Scott Kennedy

President, Financial and Retail Services, Target

11:00 AM

Retail Customer Support: Big Box vs. Mailbox

11:40 AM

There’s an App for That: Supporting an On-Demand Economy

12:15 PM

Lunch Break

1:30 PM

Keynote: Turning Big Data into Big Decisions

Tomasz Tunguz

Partner, Redpoint

2:00 PM

Separating the Numbers from the Noise

2:40 PM

Taking a Hands-on Approach to Agent Training

3:15 PM

Maintaining Customer Standards Through Growth

3:45 PM

Keynote: Giving Support a Seat at the Design Table

Steve Johnson

VP, Design, Netflix

4:10 PM

Empowering Customers by Design

4:45 PM

Expo / Happy Hour

April 26

8:00 AM

Doors Open & Breakfast

9:00 AM

Keynote: The Future of Customer Service: Evolution of Technology

Mike Milburn

GM & SVP, Service Cloud, Salesforce

9:35 AM

Coffee Break

9:55 AM

Keynote: Building Tomorrow’s Tech Stack for Superior CS

10:30 AM

Gartner Keynote

11:00 AM

Disruptors: Creating New Solutions for Old Problems

11:40 AM

Slack Keynote

Ali Rayl

Director, Customer Experience, Slack

12:15 PM

Lunch Break

1:30 PM

Establishing and Securing Customer Trust

2:00 PM

Intelligent Customer Service for Intelligent Technology

2:35 PM

Panel: Healthcare

3:15 PM

Keynote: Twilio

Jeff Lawson

CEO, Twilio

3:45 PM

Agent Productivity

4:15 PM

Closing Keynote

4:45 PM

Expo / Happy Hour

Sales Half Day (April 26)

1:30 PM

Inbound Sales: When Opportunity Rings, Pick Up

2:00 PM

How to Become a Million-Dollar Rep

2:35 PM

The Customer Journey Begins with The First Cold Call

3:15 PM

Why Power Dialers are Broken and How to Fix Them

3:45 PM

Service as a Revenue Machine

Hosted at
the Regency Center

1300 Van Ness Avenue
San Francisco, CA
94109

GET DIRECTIONS
PHONE
GENERAL ENQUIRIES
FOR PRESS

Traveling to San Francisco?

Stay with one of our preferred hotels:

Hotel Nikko

Hotel Nikko

222 Mason St.
San Francisco, CA
94102

(415) 394-1111

$259 per night

Holiday Inn

Holiday Inn

1500 Van Ness Avenue
San Francisco, CA
94109

(415) 441-4000

From $189 per night

St. Regis Hotel

St. Regis Hotel

125 3rd St.
San Francisco, CA
94103

(415) 284-4000

$375 per night

Special rates for Opentalk attendees. Must mention Opentalk at time of booking to secure.

Praise for Opentalk

"The event was a great opportunity to see what exciting products Talkdesk will be releasing. It was also an amazing opportunity to hear from industry leaders about the future of customer experience."

"It was amazing. This was such a great reflection on your brand. The product line up was so impressive. Every single detail was well thought of."

"There were some really cool ideas on how to focus on the agent experience that I can't wait to bring back to my team."

Sponsors

Interested in Sponsoring?

sponsorships@talkdesk.com

Talk to Sales 1-844-332-2859