APRIL 25 & 26 SAN FRANCISCO, CA.

The New Era
of Customer Heroes

Join us and a community of customer-centric peers at Opentalk 2017 for two
full days of thought-provoking content and interactive learning.
GET TICKETS

Join

1,000 Customer
Experience Leaders

Learn

100 Influential
Speakers

Socialize

One Interactive
Lounge & Expo

Why Opentalk?

Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication. The show brings together employees from different functions of customer experience who believe in real-time communication as the only way to provide superior customer experience.

Opentalk is designed to foster conversations among business leaders and contact center agents who find themselves managing evolving customer expectations. This year’s interactive show will focus on today’s most pressing customer service topics: the use of bots, omnichannel vs. multichannel support, improving CSAT and driving revenue through customer loyalty. Join us at Opentalk 2017 to add your voice to the conversation.

Who Can You Expect?

8%

Founders

30%

C-Suite

22%

Directors, VPs

40%

Managers

Influential Speakers

Mike Milburn

GM & SVP, Service Cloud, Salesforce

Ali Rayl

Director, Customer Experience, Slack

Jeff Lawson

CEO, Twilio

Steve Johnson

VP, Design, Netflix

Sejal Monterroso

VP, Customer Success, Zoosk

Tiago Paiva

Founder & CEO,
Talkdesk

Sheila McGee

President & Principal
Analyst, McGee-Smith
Analytics

Scott Kennedy

President, Financial and Retail Services, Target

Opentalk Schedule

April 25

8:00 AM

Doors Open & Breakfast

9:00 AM

Welcome

9:15 AM

Talkdesk Product Keynote

10:15 AM

Coffee & Networking

11:30 AM

Disrupting the Retail Model

12:15 PM

Lunch & Networking

1:30 PM

Real Time Customer Service as a Growth Strategy

2:10 PM

Driving Customer Loyalty

2:50 PM

Experts Talk Enterprise Strategy

3:30 PM

Afternoon Stretch

3:50 PM

Empowered Agents

4:20 PM

Engagement

5:00 PM

Reception & Party

April 26

8:00 AM

Doors Open & Breakfast

9:00 AM

Welcome

9:15 AM

An Interview with Founders

9:45 AM

Designing for the Customer

10:15 AM

Coffee & Networking

10:45 AM

The Customer Experience Advantage

11:30 AM

SaaS Growth

12:15 PM

Lunch & Networking

1:30 PM

Driving Customer Loyalty

2:10 PM

Happy Employees Means Happy Customers

2:50 PM

Leveraging AI

3:30 PM

Afternoon Stretch

3:50 PM

CSAT & Design

4:20 PM

Identify with the Customer

5:00 PM

Reception VIP Dinner

Hosted at
the Regency Center

1300 Van Ness Avenue
San Francisco, CA
94109

GET DIRECTIONS
PHONE
GENERAL ENQUIRIES
FOR PRESS

Traveling to San Francisco?

Stay with one of our preferred hotels:

Hotel Nikko

Hotel Nikko

222 Mason St.
San Francisco, CA
94102

(415) 394-1111

$259 per night

Holiday Inn

Holiday Inn

1500 Van Ness Avenue
San Francisco, CA
94109

(415) 441-4000

From $189 per night

St. Regis Hotel

St. Regis Hotel

125 3rd St.
San Francisco, CA
94103

(415) 284-4000

$375 per night

Special rates for Opentalk attendees. Must mention Opentalk at time of booking to secure.

Sponsors

Interested in Sponsoring?

sponsorships@talkdesk.com

Talk to Sales 1-844-332-2859