Talkdesk highlights product innovation, features customer experience theater presentations and demonstrations and competes for ICMI Global Contact Center Awards
SAN FRANCISCO, May 6, 2019 — Customer experience (CX) optimization goes beyond a customer-first approach; it requires comprehensive and consistent innovation at every level, from customers to agents to supervisors and information technology (IT) teams. As the leader in cloud contact center for innovative enterprises, Talkdesk has set the stage for ICMI Contact Center Expo, May 13-16 at The Diplomat Resort in Fort Lauderdale, FL. Talkdesk will demonstrate new ways companies can keep pace with the changing expectations of today’s digitally empowered consumers to deliver a personalized, proactive experience in the channel they are most comfortable using.
As a Gold sponsor, Talkdesk is prominently featured in booth 700 on the exposition floor, offering presentations and on-site demonstrations throughout the event. Highlights of Talkdesk activity at ICMI 2019 include:
Talkdesk is also a finalist for the 2019 ICMI Global Contact Center Awards, Best New Technology Solution, to be announced on May 14. The ICMI Global Contact Center Awards is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. Finalists were selected by 39 judges from hundreds of high-quality applications across 13 unique categories. Talkdesk is being recognized for its Enterprise Cloud Contact Center Winter 2019 release which adds omnichannel, enhanced analytics, a visual routing flow designer, mobile support, and a self-service software developer kit (SDK), all powered by a new artificial intelligence (AI layer), Talkdesk IQ.
“We are honored to be a finalist for ICMI’s 2019 Global Contact Center Awards,” said Tiago Paiva, chief executive officer, Talkdesk. “Recognition from ICMI adds validation for the progressive solutions Talkdesk is introducing to the contact center solutions marketplace, driving the industry forward and leading through innovation.”
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.