The Talkdesk Winter 19 release empowers enterprise contact centers to provide a personalized, context-driven experience in every conversation, regardless of channel or device.
SAN FRANCISCO, February 28, 2019 — Talkdesk, the cloud contact center for innovative enterprises, today announced its Enterprise Contact Center Winter 19 release. With this release, Talkdesk continues to extend its leadership in customer experience innovation, building on the ability for contact centers to provide a personalized, context-driven experience in every conversation, no matter the channel or device.
“Consumers expect a personalized, proactive experience, and they expect it in the channel they are most comfortable using,” said Tiago Paiva, CEO of Talkdesk. “CX optimization requires more than just a focus on the customer. It requires innovation at every level; from customers to agents to supervisors and IT teams. Most importantly, it requires a solution provider and a platform that can keep pace with the changing expectations of today’s digitally empowered consumers.”
The Talkdesk Enterprise Cloud Contact Center Winter 19 release delivers new capabilities and enhancements to provide the best experience possible for every stakeholder in the customer journey.
Talkdesk also continues to double-down on enterprise security with its Winter 19 release, expanding streamlined authentication and the protection of sensitive information.
Modern contact centers need constant experience innovation to stay ahead, including the flexibility to personalize the customer experience and adapt it over time. The Talkdesk Enterprise Cloud Contact Center Winter 19 release makes it easy for contact centers to design intelligent customer engagement journeys, meet customers in their channel of choice, and offer easy access to support using any device.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.