Press Release

Las Vegas Valley Water District Selects Talkdesk to Modernize Customer Contact Center and Enhance Customer Experience

AI-powered contact center solutions help expedite customer support and automate tasks for water district serving approximately 1.7 million residents

  • Las Vegas Valley Water District chooses multiple Talkdesk solutions to enhance customer experience and automate tasks inside the contact center.
  • Talkdesk CX Cloud™, along with solutions like Talkdesk Copilot (formerly Talkdesk Agent Assist™) and Talkdesk Customer Experience Analytics, leverages the power of artificial intelligence (AI) to ensure agents deliver faster, seamless assistance.
  • Utility companies like Las Vegas Valley Water District are adopting forward-thinking customer experience technology to deploy AI responsibly in the contact center, automate workflows, and maximize agent productivity.

SAN FRANCISCO and LAS VEGAS – March 13, 2024 – Talkdesk®, Inc., a global AI-powered contact center leader for enterprises of all sizes, today announced that the Las Vegas Valley Water District, a not-for-profit water utility providing water to approximately 1.7 million people in Southern Nevada, has chosen Talkdesk to modernize and enhance its customer experience (CX). 

The Las Vegas Valley Water District will implement and deploy several Talkdesk solutions. Talkdesk CX Cloud™ will provide the non-profit water utility with a modernized, cloud-based contact center platform. Multiple artificial intelligence (AI)-powered applications will ensure agents can deliver faster, seamless customer support. 

Talkdesk Copilot (formerly Talkdesk Agent Assist™) provides AI-powered assistance to guide customer service agents and provide real-time resources that enhance the effectiveness of customer interactions. The Water District will also leverage Talkdesk Customer Experience Analytics, which uses AI to provide agents with additional data, information, and actionable insights to refine interactions between the utility and its customers. These and other Talkdesk solutions empower agents to resolve customer inquiries faster and more efficiently, which reduces the average handling time, increases call center capacity, and improves overall customer satisfaction. Additionally, Talkdesk Workforce Management™ will automate agent scheduling and improve other areas of agent management to create further efficiencies in the contact center. 

With Talkdesk Premium Care, the Water District will also benefit from specialized training, guidance, expertise, and 24×7 assistance to confidently deploy and optimize the full power of the Talkdesk contact center solution.

Supporting Quotes 

Doa Ross, deputy general manager of Las Vegas Valley Water District, said: “We are committed to delivering an outstanding customer experience that meets or surpasses our customers’ evolving expectations. Innovative companies like Talkdesk provide leading-edge technology that maximizes value for all customers and keeps us ahead of the curve in satisfying their needs. We look forward to launching these enhanced features this year.” 

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “Talkdesk is proud to add Las Vegas Valley Water District to its growing roster of utility companies and non-profits using the company’s AI-powered contact center technology to modernize the customer and agent experience.”

About Talkdesk

Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do, and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry. Learn more and take a self-guided demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

About Las Vegas Valley Water District

The Las Vegas Valley Water District is a not-for-profit water utility that serves more than 400,000 residential and commercial customers accounts within the city of Las Vegas and areas of unincorporated Clark County.     

Media Contact:

Christie Blake

[email protected]