Press Release
Talkdesk ranked Leader in Overall Grid Reports for AI and Contact Center in G2 Winter 2026 Reports
Accelerated growth in Talkdesk Customer Experience Automation deployments helps drive the company’s leadership in key AI reports, including AI Customer Support Agents, Agentic AI, and AI Agents
PALO ALTO, Calif . — December 4, 2025 — Talkdesk®, Inc. was named Leader in the Overall Grid® Report for Contact Center for the 15th consecutive season and Leader in Overall Grid® Report for AI Agents in the G2 Winter 2026 Reports.
Talkdesk is positioned as #1 in 20 G2 reports and among the top three vendors in 70 reports. With more than 1,700 five-star ratings, the company remains a leader in AI-powered contact center as a service (CCaaS). Since 2018, Talkdesk has been a prominent Leader in the Overall Grid Report for Contact Center 32 times.
The company’s recent Customer Experience Automation (CXA) launch has fueled its momentum in key AI categories such as AI Customer Support Agents, Agentic AI, and AI Agents. Since the release of the G2 Fall 2025 reports, Talkdesk increased its position from #17 to #8, earning a leader position in the AI Customer Support Agents Overall Grid Report.
Talkdesk performance highlights from the G2 Winter 2026 Reports include:
Agentic AI
- Talkdesk named High Performer in Overall Grid Report for Agentic AI.
AI Agents
- Talkdesk named Leader in Overall Grid Report for AI Agents.
AI Customer Support Agents
- Talkdesk named Leader in Overall Grid Report for AI Customer Support Agents.
- Talkdesk earns the “Users Most Likely to Recommend” badge in the Mid-Market Results Index for AI Customer Support Agents.
- Talkdesk earns the “Easiest Admin” and “Best Meets Requirements” badges in the Mid-Market Usability Index for AI Customer Support Agents.
Autodialer
- Talkdesk named Leader in Overall Grid Report for Auto Dialer.
- Talkdesk earns the “Easiest to Use” badge in the Enterprise Usability Index for Auto Dialer.
- Talkdesk ranks #1 in the EMEA Regional Grid® Report for Auto Dialer.
Call Center Infrastructure (CCI)
- Talkdesk named Leader in Overall Grid Report for CCI.
- Talkdesk named Leader in Enterprise Grid Report for CCI.
- Talkdesk named Momentum Leader in Momentum Grid Report for CCI.
Contact Center
- Talkdesk named Leader in Overall Grid Report for Contact Center.
- Talkdesk named Leader in Enterprise Grid® Report for Contact Center.
- Talkdesk named Leader in Small-Business Grid® Report for Contact Center.
- Talkdesk named Momentum Leader in Momentum Grid® Report for Contact Center.
Contact Center Quality Assurance
- Talkdesk named Leader in Grid Report for Contact Center Quality Assurance.
- Talkdesk ranks #1 in EMEA Regional Grid Report for Contact Center Quality Assurance.
Contact Center Workforce
- Talkdesk ranks #1 in Usability Index for Contact Center Workforce and earns the “Best Usability” badge.
- Talkdesk ranks #1 in Implementation Index for Contact Center Workforce and earns the “Most Implementable” badge.
- Talkdesk ranks #1 in Relationship Index for Contact Center Workforce and earns the “Best Relationship” badge.
- Talkdesk ranks #1 in the Results Index for Contact Center Workforce and earns the “Best Results” badge.
- Talkdesk named Leader in Grid® Report for Contact Center Workforce.
- Talkdesk named Momentum Leader in Momentum Grid® Report for Contact Center Workforce.
Customer Service Automation
- Talkdesk named Leader in Overall Grid Report for Customer Service Automation.
- Talkdesk named Leader in EMEA Regional Grid Report for Customer Service Automation.
Overall, Talkdesk earned 109 G2 badges, including Leader, Best Relationship, Best Results, Best Usability, Easiest to Use, Momentum Leader, Most Implementable, and Most Likely to Recommend.
About Talkdesk
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle.
At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability.
Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace.
Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk.
Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.
Media Contact:
Talkdesk Public Relations