Unleash the power
of multi-agent orchestration.
Bring a new era of automation to your workflows with specialized AI agents that handle complex tasks across your entire customer journey, optimized with CXA.
A breakthrough in automation and scalability.
Exceed customer expectations with the unified Customer Experience Automation (CXA) platform, powered by multi-agent orchestration. Specialized AI agents coordinate seamlessly to automate complex, multi-step processes without losing context or requiring manual handoffs.
Multi-agent
Autonomous decision-making.
Specialized agents independently plan and coordinate to achieve shared goals, enabling efficient workflows.
Talkdesk CXA
End-to-end coordination.
Specialized tasks are managed across systems from front-end scheduling and outbound notifications to back-end account updates and quote generation.
Enterprise Solutions
Effortless scalability.
‘Plug in’ new specialized agent skills pre-built or custom without workflow redesign. No programming required.
SECURITY & COMPLIANCE
Built for trust.
Enterprise-grade guardrails and policy controls ensure every AI agent is aligned to safety and compliance, keeping automation accurate and accountable.
Start orchestrating outcomes with advanced synchronized AI working in a continuous cycle that redefines CX.
Industry-specific
Pre-built vertical automations accelerate deployment across high-impact uses cases for near-zero time-to-value.
Data Cloud
Continuous ingesting of all data – transcripts, logs, chats, analytics, etc. from all interactions across the enterprise.
Knowledge Creator
AI-powered analysis of unstructured data feeds auto-generation of new answer cards and system updates.
Agentic AI
Enable autonomous workflows and execute complex tasks independently across the entire platform.
Multi-modal
Handle interactions across channels – voice, digital, email, web – and never lose context even across multiple separate engagements.
Multi-lingual
Requests and resolution responses delivered in 59+ languages for self-service & live agent conversations.
Talkdesk CXA
Customer Experience Automation.
See how our Customer Experience Automation platform empowers you to continuously discover, build, orchestrate, and measure AI-driven experiences that transform the entire customer journey.
