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Talkdesk Receives Frost & Sullivan 2022 Customer Value Leadership Awards for Vertical Market Excellence

Recognized for overall performance in contact center as a service for healthcare and retail  

SAN FRANCISCO–Oct., 6, 2022Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, has earned two Frost & Sullivan 2022 awards for its commitment to meeting the unique requirements of vertical markets. The awards recognize Talkdesk as the Global Customer Value Leader in Healthcare and Life Sciences for Contact Center as a Service and the North American Customer Value Leader in Retail for Contact Center as a Service

Challenging the traditional, one-size-fits-all approach to contact center solutions, Talkdesk is at the forefront of driving customer experience (CX) innovation for vertical sectors. Building on the technology leadership of its flagship Talkdesk CX Cloud™ platform and the deep domain expertise of its industry research, development, and strategy teams, Talkdesk has engineered a series of groundbreaking, industry-specific contact center solutions. Among the first-of-their-kind, the Talkdesk Industry Experience Clouds™ are purpose-built to help organizations transform CX and achieve immediate business outcomes within their market environments. 

As part of the Value Leader Awards, Frost & Sullivan evaluated Talkdesk Healthcare Experience Cloud™ for Providers and Talkdesk Retail Experience Cloud™. Both were considered based on best practice criteria across business impact and customer impact dimensions. Recipients of the Value Leader Awards represent those companies that offer products and services customers find superior in price, performance, and quality. 

Healthcare Experience Cloud for Providers

Healthcare Experience Cloud for Providers is a connected, intelligent, and intuitive solution for reimagining the patient experience. Frost & Sullivan noted the business impact and value provider organizations gain through the solution’s direct integrations to electronic health record systems and out-of-the-box workflows for important use cases. 

“Healthcare Experience Cloud ayuda a las organizaciones de asistencia sanitaria a abordar los requisitos del cliente y superar las expectativas al garantizar una experiencia del paciente positiva. Esta poderosa solución también mejora la retención de los empleados a la vez que brinda mejores resultados a los pacientes”, afirmó Alpa Shah, vicepresidenta global, CX practice en Frost & Sullivan.

Download a complimentary copy of the Frost & Sullivan 2022 Global Customer Value Leader in Healthcare and Life Sciences for Contact Center as a Service to read the full evaluation.

Retail Experience Cloud

Retail Experience Cloud unifies the customer journey across physical and digital channels to help brands meet customers wherever they are. Pre-configured retail workflows and scripts ensure value is added to every conversation, while “retail fluent,” pre-trained AI accelerates speed to resolution.

“With Retail Experience Cloud, Talkdesk delivers an omnichannel solution that goes beyond managing retail CX by addressing the critical need for business agility in a market known for rapidly fluctuating goods and services demands,” said Nancy Jamison, Frost & Sullivan, senior industry director.

Download a complimentary copy of the Frost & Sullivan 2022 North American Customer Value Leader in Retail for Contact Center as a Service to read the full evaluation.

In addition to the recognition from Frost & Sullivan, Industry Experience Clouds earned Globee Gold in the 2022 Globee Bridge Awards. Healthcare Experience Cloud also received a MedTech Breakthrough Award and Bronze Stevie in the International Business Awards. Retail Experience Cloud was similarly honored with a recent Canada Retail Award.

Recursos adicionales: 

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Acerca de Talkdesk

Talkdesk® es un líder mundial de contact centers en la nube para empresas obsesionadas con el cliente. Nuestras soluciones de experiencia del cliente que dan prioridad a la automatización optimizan los procesos de atención al cliente más importantes de nuestros clientes. Nuestra velocidad de innovación, experiencia vertical y presencia global reflejan nuestro compromiso de garantizar que las empresas puedan ofrecer mejores experiencias en cualquier sector y a través de cualquier canal, lo que se traduce en una mayor satisfacción del cliente y en la aceleración de los resultados empresariales. 

Talkdesk es una marca registrada de Talkdesk, Inc. Todos los nombres de productos y empresas son marcas comerciales™ o marcas registradas ® de sus respectivos propietarios. El uso de los mismos no implica ninguna afiliación o respaldo por parte de los mismos.  

Contactos para los medios de comunicación: 

Camille Beasley 

[email protected]

(972) 896-1936