Join us at the Service Summit!
The leading trade fair and conference for digitalisation and innovation in customer service, that is focused
on key industry topics such as Customer Service Excellence, emotional intelligence, machine learning, automation,
and Robotic Process Automation (RPA).
Discover the future of customer service and how remote work and digital tools are enabling
more efficient ways of working from home.
Service Summit with Talkdesk
Can these technologies replace human interaction?
High-profile speakers and industry experts will showcase pioneering customer service strategies, innovative technologies, and best practices through inspiring panel discussions and presentations.
As a sponsor, Talkdesk will be on site to showcase Customer Experience Automation (CXA) — an AI-powered solution that orchestrates multi-agent collaboration to deliver effortless CX.
Visit the Talkdesk stand to meet the team, see CXA in action, and learn how we’re helping leading brands transform their customer service operations.
Masterclass
Der Stand der agentischen KI in der Customer Experience.
Wednesday, Nov. 4, 2026. 10 – 10.15 a.m.
Location: Zugspitze Masterclasses
Join Talkdesk’s master class to get the latest findings on the state of agentic AI in customer experience.
