PRODUCTOS | IA PARA AUTOSERVICIO
Brinde una experiencia del cliente de autoservicio digital de alta calidad con la asistencia de un agente virtual. Descubra la IA para autoservicio.
Talkdesk customer self-service solutions, powered by Customer Experience Automation (CXA), empower customers to resolve their issues quickly and efficiently, reducing agent workloads and operational costs.
Aumente el autoservicio del cliente con canales impulsados por IA.
El autoservicio inteligente ahorra tiempo a los clientes y libera a sus equipos del servicio de atención para centrarse en las cuestiones más complejas.
Facilite a los clientes la obtención de ayuda instantánea y la resolución de sus preguntas más comunes utilizando bots de voz digitales. Obtenga todas las herramientas que necesita para implementar, monitorizar y optimizar experiencias de agentes virtuales satisfactorias para sus clientes.
La IA para autoservicio que realmente ayuda a los clientes a ayudarse a sí mismos.
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Brinde soporte omnicanal 24/7
Resolve more interactions with agentic AI.
Aproveche la potencia de Talkdesk Autopilot™ para optimizar los costes y la satisfacción del cliente. Genere respuestas conversacionales altamente contextuales y naturales a las consultas de los clientes.
Cree fácilmente flujos de llamadas efectivos para obtener excelentes experiencias de autoservicio.
Talkdesk Studio™, con su enfoque en IA Para Autoservicio, proporciona una visión clara del viaje del cliente y permite que las partes interesadas no técnicas puedan crear flujos de IVR inteligentes y basados en el contexto. Esto brinda una experiencia de autoservicio al cliente sin fricciones, que incluye desencadenantes para enrutar a un agente en vivo.
Cree flujos automáticos de conversación.
Use templates already designed and integrated for specific industry use cases, or create custom bots in seconds with our script-free, agentic AI-powered technology.
Vea cómo la IA facilita más que nunca la transformación de la CX.
JK Moving Services
Ken Cohen
Business development and consumer sales
Serta Simmons Bedding
Rita Michaud
Director of CX enterprise
Quadient
Jacquelin James
Director of global operations
Funciones de la experiencia de autoservicio.
Preguntas frecuentes.
Self-service channels enable your customers to get quick, easy answers to common questions without the need to wait for a live representative. These self-service channels can include FAQ pages, knowledge base access, or even AI-powered systems, like Talkdesk Autopilot. This interactive assistant is able to provide human-like customer support 24/7, meaning that your customers won’t have to wait for the next business day to get the answers they need.
When your business offers quality self-service options, like the conversational IVR system from Talkdesk Studio™, you empower customers to easily resolve their own problems without having to send an email or speak to a representative. This can significantly reduce costs, boost the effectiveness of live agents, and enhance the customer experience.
Beyond the obvious customer benefits offered by self-service solutions, like 24/7 online support, near-instant customer service from virtual agents, and an increase in customer satisfaction contact centers are also seeing extensive business advantages. Some of these include improved agent productivity, reduced call abandonment rates, and much lower costs. In fact, a customer call with an IVR system costs 7-8 times less than a call with a live agent, saving company dollars and also decreasing resolution time.
