customer stories
Boosting efficiency and personalization while maintaining high-touch service.
USE CASE
Service & Support
INDUSTRY
Business Services
KEY METRIC
↑ Accelerated quality assurance capabilities through AI-powered call grading
↓ Reduced average speed to answer by 75%
Zion Call Management is scaling specialized support with AI-powered customer care.
Zion Call Management, based in St. George, Utah, provides specialized call center services exclusively for the self-storage industry. Their tailored call answering and remote management solutions help facility owners streamline operations while maintaining brand identity and service standards.
"The ability to grade a much larger volume of phone calls really helps us, AI looks for specific quality criteria and flags calls for our review when needed. This has dramatically expanded our quality management capabilities."
Christian Thurgood Founder, Zion Call Management
Zion Call Management transformed multi-channel service with Talkdesk Digital Engagement™, using automated chat routing, AI-powered grading, and real-time knowledge to deliver efficient, location-specific support. With Talkdesk Customer Experience Analytics™, Zion reduced average speed to answer by 75% and saved thousands of agent hours through automation.
