Support and Services
Information Technology and Services
Elisa Videra is the visual communications business unit of Elisa Corporation, a telecommunications, ICT and online service company headquartered in Finland. With around 150 customers all over the world, in 90 countries, covering nine industries Elisa Videra consult, plan and operate visual communication implementations of any complexity using leading edge and best-of-breed technologies.
Susana D’Elia Lago, Technical Support Services Director
It is very important for Elisa Videra that customers run their service seamlessly and without interruptions. Their contact center is the single point of contact for their customers, provides support 24 hours a day, 365 days of the year in different languages.
One of the features Elisa Videra have benefited most from Talkdesk is the reporting capabilities, because it accurately shows them in detail who is calling and at what time. With the callback functionality, no call opportunity is missed. As a result, Elisa Videra experienced increases in NPS and CSAT.