SOLUTIONS BY CONTACT CENTER TYPE
Deliver exceptional customer service with Talkdesk.
A next-generation cloud contact center platform to help your service team deliver unmatched customer experience.
Enterprise-class capabilities.
Elevate your customer service experience with CX Cloud – a full set of enterprise-level, integrated, CX applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics – all on a unified cloud-native platform.
Consumer-grade usability.
Say goodbye to clunky tools. Give customer service agents an intuitive workspace and let admins adapt experiences with clicks, not code. Behind the scenes, AI agents capture context, summarize interactions, and recommend next steps — reducing handle time without adding complexity.
Easy extensibility.
Extend your customer service stack with 60+ integrations and 80+ AppConnect innovations. Orchestrated data flows connect your CRM and enterprise apps so AI and human agents share the same context and customers never repeat themselves.
"Since all Talkdesk products fall under one platform we have gained a unified solution that has exceeded our needs and has transformed our contact center."
Brian Burton Member Contact Center Operations Analyst, Collins Community Credit Union
Cognosante's success with Talkdesk.
CSAT improvement.
Agent productivity improvement.
Wait time reduction.
