INTEGRATION

Talkdesk for Microsoft Teams

Talkdesk for Microsoft Teams uses customizable alerts and notifications to give agents quick insight into every customer interaction

Keep a Pulse on Your Contact Center

Stay on top of changing contact center conditions by delivering agents real-time alerts and notifications directly in Microsoft Teams.

Respond to Contact Center Events in Real Time

Easily set up dozens of pre-built and customizable alerts based on virtually any contact center event, such as when a voicemail is left or when the queue waiting time surpasses a designated threshold.

Streamline Internal Communications

Get in front of agents quickly by presenting real-time contact center notifications directly in Microsoft Teams. Agents can stay focused on the task at hand while keeping a pulse on what’s happening in the contact center.

Keep Individuals and Teams in the Loop

Notify individual agents or entire teams about contact center events relevant to them, to make sure callers’ questions get answered by the right agents — right when they need it.

Talkdesk for Microsoft Teams Features

Real-time Alerts

Easily set up and leverage pre-built and customizable contact center alerts.

Instant Notifications

Quickly notify agents of changing contact center conditions directly in Microsoft Teams.

Easy Setup

Get started with Talkdesk for Microsoft Teams in a matter of minutes with a few simple clicks.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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