With Talkdesk, you can define rules that alert you by email when an event happens. For example, you can configure Talkdesk to send you an email with call data, voicemail and transcription after a call is missed. Talkdesk’s email notifications settings are flexible so you can configure emails to contain only the information that is most helpful for you. They are easy to set up and change, with no coding required.

 

Simple Configuration

With Talkdesk you can easily configure customized email notifications using our drag-and-drop interface. This makes it easy to customize your email notifications and change them at any time.

Define Email Triggers

You can configure email notifications to send an email when a specific event happens, such as when a call is missed from a certain contact, a voicemail is left from a certain caller type, a specific agent misses a call, an inbound call is placed to a specific phone number, a call is missed during business hours or a voicemail is left outside of business hours. This allows you to stay informed without flooding your inbox.

Select Email Recipients

You can select specific email recipients with the email notifications feature. For example, you can choose to send an email to a caller (i.e., “John, we are sorry that we missed your call”), an agent (i.e., “Your customer, John, left a voicemail on the support line”) or a manager (i.e., “Your agent, Sam, received a voicemail on the support line from John”). This makes it easy to keep track of the needs of your valued customers and your company at all times.

Customize Email Body

Email notifications also allow you to customize the body of the email to contain some or all of the following: the caller’s information (i.e., name, company, phone number, email), voicemail information (i.e., recording, transcription, duration), call recording, call data (i.e., wait time, hold time, call duration, total duration, etc.), call tags and account ID. With this functionality, you can be sure that your emails contain only the most relevant data.

Email Voicemail Recordings and Transcriptions

When configured, Talkdesk will send you an email when your call center receives a voicemail. The email can contain the call data, voicemail recording, voicemail transcription and more. This is helpful for anyone who would like to know exactly when they received a voicemail so they can read the transcript or listen to the recording in real-time.