Call Center

What is Call Center Benchmarking?

What is Call Center Benchmarking?
by Shauna Geraghty

January 18, 2016

Call center benchmarking is the process of comparing one call center’s practices and metrics to those of similar companies.

Talkdesk Call Center KPI Benchmarking Report

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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