It’s summertime and we all know that means it’s time to take vacations! I’m heading to Europe for a vacation in June and I’m sure many of you have booked your vacations too. While the United States remains the most popular destination for summer travel overall, travel to international destinations continues to increase. France and Germany have seen a significant increase in travelers compared to last summer, with a gain of 44% and 32% respectively.
Talkdesk customer trivago is there to help us plan and book our vacations with ease. Based in Dusseldorf, Germany, trivago N.V. is a global hotel search platform. Their platform allows travelers to make informed decisions by personalizing their hotel search and providing access to a deep supply of hotel information and prices. A dedicated sales subsidiary of trivago, trivago Hotel Relations is on a mission to establish strong relationships with hoteliers and industry partners around the world.
– Antonia Eversberg, Adviser Operations, trivago
The contact center team at trivago Hotel Relations was growing fast, which prompted their need to look for a new solution. They also needed a single system to improve workflow, integrate with their CRM and increase agent efficiency. After considering all the options, they decided to book Talkdesk as its contact center solutions provider for more than 150 agents. While there are many contact center solutions, trivago cites that the key differentiator with Talkdesk was the flexible, configurable and scalable solution which could support its rapidly growing team.
Another important differentiator why trivago chose Talkdesk was the seamless integration with its existing Salesforce CRM database, which was crucial to the Talkdesk implementation and transition process. With Talkdesk for Salesforce providing peace of mind that its extensive customer database remained accessible, trivago agents will now have immediate access to caller information through automatic screen pops, reducing average handle time, caller wait time and improving overall efficiency.
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