Based on its recent analysis of the North American cloud contact center market, Frost & Sullivan recognizes Talkdesk, Inc. with the 2019 North American Product Line Strategy Leadership Award for its Talkdesk Enterprise Cloud Contact Center. Here’s a summary of why Talkdesk won this prestigious Frost & Sullivan award:
The emergence of the cloud contact center has provided answers for numerous issues plaguing contact center systems, including:
Early entrants into the cloud contact center market have encountered numerous challenges around reliability, scalability and security. These companies were not able to take advantage of the latest cloud technologies upon which Talkdesk is built.
“Talkdesk’s cloud-native microservices architecture allows it to be scaled quickly using pools, clusters and grids as new channels and technologies become available.”
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To be a leader in the cloud contact center market is a complex undertaking. Leaders must have solid solution sets, yet allow the ease and flexibility of adding on functionality either from third-party suppliers or as their own enhancements become available. They have to offer a platform that scales, is flexible and simple to use, and available through flexible pricing models to suit changing business needs.
A Fully-Featured Out-of-the-Box Deployment should include/feature:
“Having a cloud-native architecture also allows Talkdesk to provide the flexibility that customers need with integration far simpler than what is possible from legacy contact center solutions.”
“Talkdesk’s customer-focused innovation, and ability to secure significant funding, underlines its current performance and potential to dominate the cloud contact center market in the near future.”
Talkdesk provides superior price-performance value due to:
“Talkdesk provides additional services for free whereas many competitors charge. For instance, it provides a dedicated Client Success Manager and 24/7 support included in the license in addition to free storage, indefinitely, for all call recordings.”
“The company continues to deliver on its vision to make customer experience a competitive advantage for its clients”
Download the full report here to get additional details.