Talkdesk announces 100% uptime Service Level Agreement in industry-leading move
SAN FRANCISCO, November 7, 2018 — Talkdesk, the enterprise contact center platform, today announced a major step forward in the evolution of the contact center industry. During his keynote at Opentalk18, Talkdesk CEO, Tiago Paiva, issued a challenge to the market by offering Talkdesk customers a 100% uptime Service Level Agreement (SLA). With this announcement, Talkdesk sets a new industry standard for platform reliability.
“At Talkdesk, we recognize that uptime is the most critical component to customer service success, and by making a 100% uptime SLA available — a first for our industry — we are putting our money where our mouth is,” said Tiago Paiva, CEO of Talkdesk. “We are not satisfied with simply being a leader in the cloud contact center space, we intend to be the leader and are willing to step forward and do what’s never been done. An available 100% uptime SLA shows the confidence we have in Talkdesk Enterprise Contact Center platform and solidifies our commitment to the success of our customers.”
Talkdesk is able to offer their 100% uptime SLA by leveraging a deep network of telecom providers all over the globe and unparalleled multi-carrier redundancy. In the event of a network disruption, calls remain active and supported by Talkdesk multi-cloud diversity, distributed geographically across multiple points of presence around the globe.
Talkdesk is also expanding its reach with the largest selection of phone numbers available for instant provisioning in over 100 countries and 50,000 specific localities. All numbers are delivered over Voice over Internet Protocol (VoIP) and easily added through an administrator user interface.
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.