2018 was a big year for Talkdesk, and so far, the new year promises to be even better. 2019 has brought news that Talkdesk is a finalist in the 2019 Stevie® Awards for Sales & Customer Service in the Innovation in Customer Service – Computer Industries category. We are honored to be included among so many other nominations (more than 2,700!) and competitors.
The Stevie Awards recognize businesses who place an emphasis on innovation and excellence. Talkdesk is quickly garnering attention from customers and industry leaders as the enterprise cloud contact center. Our powerfully simple, actively intelligent and endlessly adaptable contact center provides service to 1,400+ businesses around the world. Features such as Talkdesk Artificial Intelligence, which powers Omnichannel, Mobile and Self-Service SDK, prove that Talkdesk is not only committed to creating products for the present, but also to innovating for the future.
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Talkdesk made news for several of our announcements at Opentalk, our annual customer experience conference, in November 2018. One of these announcements included our promise of 100% uptime SLA—an industry first. Commitments such as this help customers make customer experience their competitive advantage and contribute to recognitions such as Talkdesk’s Stevie Awards nomination.
Providing customer excellence is Talkdesk’s mission, and we are thrilled to be recognized for our efforts and triumphs from a prestigious organization of this caliber. As Talkdesk CEO Tiago Paiva says, “We look forward to the awards ceremony and are confident that the impact our innovative cloud solutions on the contact center and customer service industries will justify further recognition.”