Financial Services and Insurance

Partner-first strategies to improve customer service in banking

Bhavana Rana
By Bhavana Rana

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An illustration of a woman sitting at her computer and managing her bank account online
Modern Banking Path Partnerships Ecosystems


The path to modern banking: Partnerships and ecosystems

Bhavana Rana

Bhavana Rana

Bhavana Rana is the head of industry and product marketing for the Financial Services and Insurance industries at Talkdesk, where she helps organizations redefine the customer experience. She previously led marketing for the Government, Education, and Utility industries at Talkdesk, to focus on improving the citizen and student experience. Bhavana has over 15 years of experience across professional services and Fortune 100 companies. In her spare time, Bhavana loves to travel or plan her next adventure—from camping in the Serengeti to traversing across Salar de Uyuni.