Browsing Opentalk


Elevate Your Call Center’s Performance with Speech Analytics

Elevate Your Performance in the Call Center to Heroic Proportions

This post was originally written by Emily Blazensky, Director of Marketing at VoiceBase, for Opentalk Magazine.  The thousands-upon-thousands of conversations that pour into call centers worldwide every day contain priceless information. Everybody knows that. What’s a bit more difficult to know is how to extract hidden nuggets of knowledge in speech and turn them into […]

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Identifying Customer Success Heroes

Identifying Customer Success Heroes Opentalk

This article was originally published in the second issue of Opentalk Magazine. Building a great team comes down to finding the right blend of skills, personalities and emotions in the interview process. Anyone who is taking a job as a contact center agent needs to be organized, friendly and calm under pressure, but the right […]

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The Age of Platform: Interview with Aaron Levie, CEO at Box and Jeetu Patel, CPO at Box

This interview with Aaron Levie, CEO at Box and Jeetu Patel, CPO at Box was originally published in Opentalk Magazine.  Which audiences benefit the most from the emergence of app platforms? While the end goal is for all applications to be built for a user, the key benefactor of app platforms is the developer. A […]

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Opentalk 2017: How To Design Customer Experiences To Create Fans

Opentalk

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. How To Design Customer Experiences To Create Fans Tina Gentile, […]

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Opentalk 2017: Bringing Contact Centers Into the Modern Age

Opentalk

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Bringing Call Centers Into the Modern Age Session Host / […]

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