Browsing Opentalk


Opentalk 2017: Building Trust between Customers and Startups

Opentalk

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. How To Build Trust Between Customers and Startups: A Fireside […]

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Opentalk 2017: Empowering Customers by Design

Opentalk empowering customers by design

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Empowering Customers By Design Session Host / Moderator: Su Ahn, […]

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Opentalk 2017: Fireside Chat with Doordash and TechCrunch

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Fireside Chat with Doordash and TechCrunch Session Host / Moderator: […]

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Bridging the Gap: How to Choose the Right Channel for Customer Communication

This piece was originally written by Gadi Shamia, COO of Talkdesk, for Opentalk magazine. Not too long ago, when a customer needed to contact customer service, they had only one option: to call. They called when they needed to book a ticket, they called when they needed a refund, they called to offer feedback, and […]

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How Talkdesk Stays on Top of PCI Compliance

Conversations that take place through Talkdesk are a great way to exchange information, but not all information can be treated the same way, especially individual payment information. This sensitive data needs to be treated differently. In fact, the Payment Card Industry Data Security Standard is a standard set to maintain control over the transmission and […]

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