Browsing Opentalk

Announcing the 2017 Talkdesk Road Show

Talkdesk Road Show

Talkdesk is packing our bags and hitting the road for the 2017 Talkdesk Road Show! It’s the perfect time for your company to learn more about how tomorrow’s technology can benefit today’s customers; we’ll be showcasing Talkdesk and talking about the intelligent technology that powers our software. Explore our contact center software and see how […]

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Why Agent Experience is the Foundation for Customer Service

Agent Experience

This piece was originally written by Jon Braga, Customer Advocacy Thought Leader, for Opentalk magazine. In planning sessions, we talk about how we can improve the customer experience (CX). But, when was the last time you worried about the agent experience? Unless you’re working at one of the unicorns of support service, this topic does […]

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Opentalk 2017: There’s an App for That: Supporting On-Demand Economy

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. There’s an App for That: Supporting On-Demand Economy Session Host […]

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Relive Your Favorite Opentalk 2017 Moments

Opentalk 2017 Media Library

Opentalk 2017 was a groundbreaking event for the Talkdesk team. We welcomed more than 1000 customer heroes from all over the world to San Francisco to participate in a two-day conversation about how we can all be more heroic to our customers. The summit was a huge success and the feedback we’ve gotten from attendees […]

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Watch Talkdesk’s Opening Keynote Address from Opentalk 2017


Talkdesk had a lot to celebrate at Opentalk last week. We kicked off the two-day summit with a keynote address delivered by our own Tiago Paiva, Gadi Shamia and Robert Sur. In the address we covered the highlights of the past year at Talkdesk, including our bigger customer-oriented vision and how that goal has been […]

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