The COVID-19 pandemic has resulted in numerous changes and challenges for our world, personally and professionally. Regardless of industry sector, geography or size, every organization is implementing business continuity plans.
The situation evolves by the day. Speculation as to when pandemic precautions will end varies from country to country and ranges vastly from several weeks to several months. That’s why preparedness is key — for the near and longer-term. Should you be changing your priorities in response to the pandemic? Undoubtedly yes. In fact, right now there are three priorities for customer experience (CX) leaders:
We are applying these three ideas at Talkdesk®. We transformed Opentalk 2020, the premier CX event of the year, into a virtual conference to bring together the industry’s leading customer experience pioneers to share business continuity insights and best practices.
Opentalk 2020 Virtual kicks off May 6, 2020, with a full day of visionary keynotes from industry influencers and Talkdesk executives. Following the kickoff, new on-demand learning opportunities featuring innovative approaches to CX will be released weekly.
Join us for Opentalk 2020 Virtual from wherever you are. It’s completely free and reflects the speed of the CX industry’s priorities.
During the Opentalk 2020 Virtual May 6 kickoff, I will deliver a keynote. As we think about what proper business continuity requires, new priorities are emerging within our CX field and among ourselves as CX professionals.
As a Talkdesk ambassador, I want to ensure my remarks reflect what is helpful for our customers and our industry overall. For this reason, we created a short survey to capture the feedback of our customers concerning the impact of COVID-19 in their industries. These customer insights have directly influenced our team at Talkdesk as well as my keynote on May 6. I look forward to sharing the results with you on:
Mark your calendars for Opentalk 2020 Virtual by registering for free today. Invite your CX colleagues within your company and professionals outside your company. We know we’re all in this together. Let’s define what the future of CX will look like as we operate within COVID-19 conditions and beyond.
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