One of Talkdesk’s most beloved features is our deep call center integrations with 25+ industry-leading solutions. With these integrations, teams across the world can synchronize their call data with CRMs, helpdesks, chat tools and more to improve the call center experience.
Today, we’re excited to announce our newest call center integration: Talkdesk for ServiceNow.
What is Talkdesk for ServiceNow?
Talkdesk for ServiceNow is a call center integration that allows support teams to deeply integrate their ServiceNow helpdesks with Talkdesk. With the integration, teams can enjoy a seamless integration between Callbar and ServiceNow and also leverage Talkdesk’s advanced live/historical reporting to make data-driven decisions.
Talkdesk for ServiceNow is currently optimized for ServiceNow’s ITSM and CSM use cases. The integration allows teams to provide faster, more effortless phone support for any audience.
What are some of the features of Talkdesk for ServiceNow?
We designed Talkdesk for ServiceNow with support teams in mind. Some of the integration’s notable features include:
1. Two-way data sync
With Talkdesk for ServiceNow, call, agent and user information is continuously synchronized between the two solutions. This ensures data consistency and eliminates the need for reps to enter data manually into two systems.
2. Contact screen pops
From Callbar, reps can screen pop ServiceNow contact records by simply clicking on a caller’s name. Screen pops allow reps to view important caller details prior to answering the call that can be used to personalize conversations and drive faster response times.
3. Automated workflows
As a core component of all Talkdesk integrations, automated workflows improve efficiency by performing many of the repetitive or manual work reps are required to do throughout the call process. Talkdesk for ServiceNow automations can be configured to instantly create ServiceNow users, incidents and cases based on call events.
How can I get Talkdesk for ServiceNow?
Beginning today, Talkdesk for ServiceNow is available to download from the ServiceNow Store. There, you will find screenshots as well as additional app installation details.
Ready to see how Talkdesk can enhance your team’s capabilities inside ServiceNow? Request a demo using the button below and talk to a call center expert.