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It’s the end of CX as we know it

By Tiago Paiva

See what else is new.

Will AI replace people in customer service? Not anytime soon. Here’s why.

Contact Center Trends

Will AI replace people in customer service? Not anytime soon. Here’s why.

By Gene Marks

Travel customer experience: What it is and why it matters

Travel and Hospitality

Travel customer experience: What it is and why it matters

Celia Cerdeira

By Celia Cerdeira

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Retail and Consumer Goods

AI holiday shopping 2025: 75% of consumers will use AI to find deals

Michael Klein Speaker

By Michael Klein

Celebrating the CX Innovators winners shaping customer experience

Customer Success

Celebrating the CX Innovators winners shaping customer experience

Amy Payne

By Amy Payne

AI agents for insurance: Redefining efficiency, experience, and scale

Financial Services and Insurance

AI agents for insurance: Redefining efficiency, experience, and scale

Rahul Kumar

By Rahul Kumar

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Healthcare and Life Sciences

Customer Experience Automation (CXA) for healthcare: Standardize, centralize, automate

Patty Hayward

By Patty Hayward

Small business customer service: Strategies for success

Contact Center Trends

Small business customer service: Strategies for success

Celia Cerdeira

By Celia Cerdeira

Copilot: From agent assist to agent empowerment

CXA

Copilot: From agent assist to agent empowerment

Pedro Andrade Partner Tech Connect

By Pedro Andrade

3 customer service reports every small business should be using

Contact Center Trends

3 customer service reports every small business should be using

By Gene Marks

Why modernizing customer experience is really about people

Customer Success

Why modernizing customer experience is really about people

Carlo Bileci Speaker

By Carlo Bileci Jr.

Conversational AI datasets to power agent performance

Technology and Innovation

Conversational AI datasets to power agent performance

By Aravind Ganapathiraju

Customer experience in SaaS: Strategies for CX improvement

Contact Center Trends

Customer experience in SaaS: Strategies for CX improvement

Celia Cerdeira

By Celia Cerdeira

CXA

Customer Experience. Automated.

Building a secure AI agent: Combining LLM guardrails with traditional data protection

Technology and Innovation

Building a secure AI agent: Combining LLM guardrails with traditional data protection

By Yunjing Ma

5 CX shifts happening faster than you think

CXA

5 CX shifts happening faster than you think

Celia Cerdeira

By Celia Cerdeira

10 strategies to transform CX into business growth

Customer Success

10 strategies to transform CX into business growth

Chris Hone Speaker

By Chris Hone

What is multi-agent orchestration? An overview

CXA

What is multi-agent orchestration? An overview

By Toussaint Celestin

What is sentiment analysis, and how can it improve customer experience?

Artificial Intelligence

What is sentiment analysis, and how can it improve customer experience?

By Kevin McNulty

Customer data management (CDM): 10 best practices

Contact Center Trends

Customer data management (CDM): 10 best practices

Celia Cerdeira

By Celia Cerdeira

5 trends redefining contact center KPIs

Contact Center Trends

5 trends redefining contact center KPIs

By Chris Swansiger

Insurance customer experience: Strategies for success

Financial Services and Insurance

Insurance customer experience: Strategies for success

Celia Cerdeira

By Celia Cerdeira

Customer experience in healthcare: How to improve patient satisfaction

Healthcare and Life Sciences

Customer experience in healthcare: How to improve patient satisfaction

Celia Cerdeira

By Celia Cerdeira

Small businesses: Want to provide first-class customer service? Follow these 6 rules

Contact Center Trends

Small businesses: Want to provide first-class customer service? Follow these 6 rules

By Gene Marks

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

CXA

Customer Experience Automation (CXA) in B2B SaaS starts with a data cloud

By Munil Shah

Your automation strategy is lying to you

CXA

Your automation strategy is lying to you

Pedro Andrade Partner Tech Connect

By Pedro Andrade