This is Caramel, and I am here to end your contact center dog days. I have been at Talkdesk for a year now, where I observed and learned (and took the occasional nap). I now feel ready to share some tips with you humans. Because I’m a dog, I know how to manage stress and not take life too seriously. Put simply: dogs have work/life balance down.
To prove that we dogs are smart, allow me to define work/life balance. It’s the state of equilibrium in which demands of personal life, professional life and family life are in harmony. We dogs want our owners to have schedules that fit the needs of their businesses while allowing them to meet the needs of their personal life (and that includes us, pawls).
I have compiled five tips to create the perfect work/life balance for contact center agents. When followed, agents will be motivated to do their best work and have more time to do what they love.
1. Ask your manager for a flexible schedule. You know what times of the day you work best, so why not share that information with your boss? Be sure your request is reasonable and that it fits within your company’s goals, and emphasize how you’ll be able to do your best work if you’re able to customize your schedule.
2. Request the ability to trade shifts easily. Humans’ lives are not like dogs’. I have scheduled daily walks, but your daily lives are constantly changing. See if you can trade shifts as the need arises.
3. Use your vacation days. We dogs can tell when our humans are stressed. Try to take vacations regularly to decompress.
4. Ask for feedback about how to improve. Dogs need training, and sometimes humans need that help too. Ask your manager about what you can do to be better at your job. When you know you’re doing your best and progressing, you’ll feel more fulfilled in all areas of your life.
5. Be pleasant. This seems basic, but sometimes humans think they’re too busy to be nice. Being kind will improve your mood and that of those around you—inside and outside of work!
I will be back soon with more tips about to avoid the dog days. In the meantime, you can find me at my desk learning all I can about contact centers (and maybe taking a nap or two). Woof!
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