Call Center

Contact Center 2019: Scalability in Today’s Modern Contact Center

"During the slow season, we have 200 agents year-round, which then grows within a matter of weeks to upwards of 1,000 agents for a three or four-month period. So we are able to really quickly add agents, deploy them and then roll them back and off-board them very seamlessly and very easily."

– Michael Zurat, Director of Engagement Solutions, Cognosante

Discover how Talkdesk can benefit your agents

Liz Pedro

Liz is Customer Marketing Director at Talkdesk. She loves reading, going to movies, watching Netflix and making even the most resistant of people smile and laugh!

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