Call Center

Contact Center 2019: Scalability in Today’s Modern Contact Center

Contact Center 2019: Scalability in Today’s Modern Contact Center
by Liz Pedro

January 9, 2019

"During the slow season, we have 200 agents year-round, which then grows within a matter of weeks to upwards of 1,000 agents for a three or four-month period. So we are able to really quickly add agents, deploy them and then roll them back and off-board them very seamlessly and very easily."

– Michael Zurat, Director of Engagement Solutions, Cognosante

Discover how Talkdesk can benefit your agents

Liz Pedro

Liz is Customer Marketing Director at Talkdesk. She loves customer advocates, reading to hit her 2019 goal of 200 books, laughing and making even the most resistant of people smile!

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