Contact Center Trends

4 Things You Don’t Want to Miss at CCW 2018

By Marya Dzmitruk

0 min read


We’re excited to engage with 2,500 attendees and 175 expert speakers at the 19th Annual Customer Contact Event (CCW)! On June 18-22 Talkdesk will join CX leaders from Uber, Samsung, Volkswagen and contact center thought leaders including Jeanne Bliss and Shep Hyken for a major milestone event. After nearly 20 years of generating thought leadership forums for customer experience, customer care and contact center leads alike, the IQPC has rebranded the industry renowned Call Center Week show to Customer Contact Week (CCW).

This change addresses the contact center industry’s rapid evolution as the use of digital channels have skyrocketed and customers expect faster-than-ever first call resolution via phone. The stakes are high—according to Forbes, $62B was lost last year due to poor customer service. That number is up 50% from 2 years ago. On the flip side, Forrester Research found a 10% improvement in customer experience has a billion dollar revenue impact. Talkdesk is excited to usher in this new era of customer service at CCW 2018. Here are five things you don’t want to miss at this years’ largest customer contact event series.

5 Things You Don’t Want to Miss at CCW 2018

1. Check out the Demo Drive

On Wednesday, June 20th, check out CCW’s Demo Drive with more than 200 solution providers. Talkdesk will demo our new customer management tool, CX Manager, for intelligent routing. All attendees who watch a Talkdesk demo will be entered to win prizes on the booth floor.


2. Win Magical Prizes on the Booth Floor

Visit Talkdesk at Booth I to win magical prizes including Bose SoundSport Wireless Headphones, a GoPro Session, AppleTV 4K, Google Home, Apple Watch Series 3, and iPad Wi-Fi. Simply watch a demo at the Talkdesk booth to be entered.

Prizes will be drawn on Wednesday, June 20th at 1:00 PM, 3:00 PM and 5:00 PM and Thursday, June 21st at 10:00 AM, 12:00 PM and 2:00 PM.

3. Take Selfies in the Magic Mirror

Make your co-workers back at the office jealous by snapping and sharing hilarious selfies in our professional-grade magic mirror. Props will be provided. Post on social with the event hashtags #CustomerContactWeek #CCWVegas18 and tag @Talkdesk for a chance to be featured on our accounts!


4. Sip Back and Relax at CCW’s Official “Five O’Clock Somewhere Happy Hour”

On Wednesday, June 20 from 3:45 PM to 4:45 PM, network with CX influencers and Talkdesk Executives at CCW’s official happy hour in The Mirage, Las Vegas. Pro Tip: Turn on “Find Nearby” in LinkedIn to see who in your network is at the event (within 100 feet).

We’d love to hear from you!

If you aren’t able to attend CCW but want to connect with Talkdesk, email [email protected] or Tweet at @Talkdesk to start a conversation.


Marya Dzmitruk

Marya is the Manager of Sponsorship Programs at Talkdesk. When she's not busy planning on the best ways to highlight program participants, she can be found reading or horseback riding along the Pacific coast.