Last year, $62 billion of business was lost due to poor customer service, up 50% from two years prior. Is customer service getting worse? Or are others just raising the bar? In this 30-minute fireside chat featuring customer experience thought leader and award winning author, Shep Hyken, we will explore…

• Winning customer experience strategies and concepts for 2018
• Five new customer expectations to consider in your strategy
• New technology trends in customer experience that affect CSAT and your bottom line
• Questions YOU want to ask Shep!