Fireside Chat: How to Create Amazing Customer Experiences

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Last year, $62 billion of business was lost due to poor customer service, up 50% from two years prior. Is customer service getting worse? Or are others just raising the bar? In this 30-minute fireside chat featuring customer experience thought leader and award winning author, Shep Hyken, we will explore…

  • Winning customer experience strategies and concepts for 2018
  • Five new customer expectations to consider in your strategy
  • New technology trends in customer experience that affect CSAT and your bottom line
  • Questions YOU want to ask Shep!
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