There are so many steps to planning an event no matter how big or small. The venue must be the appropriate size for the intended group, combined with being conveniently located. Depending on the time of the event, food and drinks are taken into consideration as it may be ideal to have lunch or dinner provided along with a networking happy hour. Audio and visual requirements are also important as the event may need certain technological assets such as a projector and projector screen. If you’re new to planning such events as I am, it’s very helpful to partner with an experienced event company to make sure that each detail is taken care of.
Camm & Hooper is an events company that strives to meet and exceed their clients’ expectations for their events. They have evolved the events industry model, making full use of all available assets, supplementing events spaces with permanent restaurant and bar offerings wherever possible. Camm & Hooper currently runs six bar restaurants and event spaces throughout central London with a number of new venues in the pipeline.
With their previous solution, Camm & Hooper only had insight into their call volume. As a growing business, they quickly realized that they needed more data than just call volume in order to continue providing amazing customer experiences. As a result, they sought a scalable cloud contact center solution that provided key insights into their growing business. An integration with Salesforce was also of utmost importance as they saw much value in linking their sales and client data with their phone call data.
Camm & Hooper evaluated several contact center solution vendors and found that the sales process they experienced with Talkdesk was very seamless and enjoyable. Through the sales process, the Talkdesk team understood their business and made it clear how the solution would best serve their needs. As a result, Camm & Hooper selected Talkdesk as their new contact center solution.
Camm & Hooper benefited the most from Talkdesk’s Reporting & Analytics. Live data on which agents are available for calls and which ones are currently on calls has given them the ability to properly staff their call center to meet with their demanding business. Gaining insight into why their customers are calling and at that time, they are able to staff the right sales people at the right time in order to solve their client’s needs. In doing so, Camm & Hooper experienced a significant drop in their missed call rate.
arren Hart, Director of Sales, Camm & Hooper
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