Call Center Best Practices

How to Create a Call Center Performance Benchmarking Program

How to Create a Call Center Performance Benchmarking Program
by Shauna Geraghty

February 27, 2015

Call Center Best Practices

The Manager’s Guide to Contact Center Benchmarking

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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