Call Center Best Practices

How to Create a Call Center Performance Benchmarking Program

How to Create a Call Center Performance Benchmarking Program
by Shauna Geraghty

February 27, 2015

min read

2019 Talkdesk Contact Center KPI & Benchmarking Report.

Explore the role of key performance indicators, how to define and measure success, and the trends across common metrics in this new report!

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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