Contact Center Trends

How call center outsourcing can make your customer experience better

How call center outsourcing can make your customer experience better
by Jeremy Watkin

August 31, 2020

min read

Build Your Best Team While Being Cost Efficient

Join our webinar to learn how your contact center can become more efficient by getting the most out of your staff’s schedule and how to utilize a global talent pool to ensure complete coverage in order to provide a great customer experience.

Jeremy Watkin

Jeremy Watkin is the Director of Customer Experience at FCR. He has more than 18 years of experience as a customer service, customer experience, and contact center professional. He’s also the co-founder and regular contributor on CustomerServiceLife.com and is also regularly featured on sites like CustomerThink.com and ICMI.com. Jeremy has been recognized many times for his thought leadership.

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